Deliveries and Returns

Delivery

At Bauss, we strive to provide fast and reliable delivery of your cosmetics. We work with trusted shipping partners to ensure your orders are delivered safely and on time.

Please note that these timeframes are estimates and may vary depending on your location and any unforeseen circumstances.

Shipping Fees

Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping method selected during checkout. The exact shipping cost will be displayed at the time of purchase.

Order Processing

Once your order is placed you will receive a confirmation email with tracking information once your order has been shipped.

Returns and Refunds

We want you to be completely satisfied with your Bauss cosmetics. If for any reason you are not happy with your purchase, we offer a hassle-free return and refund policy.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is unused and in its original packaging.
  • You request the return within 5 days of receiving the product.
  • You provide proof of purchase or order details.

How to Initiate a Return

To initiate a return, please contact us. Our team will guide you through the process and provide you with a return shipping address.

Return Shipping Costs

Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.

Refunds

Once we receive the returned item and verify its condition, we will process your refund within [number] business days. The refund will be issued to the original payment method used during purchase.

Please note that shipping fees are non-refundable, and any refunds will exclude the original shipping costs.

Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or offer a full refund, including any shipping fees incurred.

Contact Us

If you have any questions or concerns about our delivery and returns policy, please don't hesitate to reach out to our customer support team. We are here to assist you.