Refund Policy

At BAUSS, we strive to provide the highest quality cosmetics and customer satisfaction. However, we understand that there may be situations where you may need to return or seek a refund for a product. This Refund Policy outlines the terms and conditions for refunds and returns in our online store. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds:

1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 5 days of receiving the item. We will assist you in the return process and provide a refund or exchange.

1.2. Order Errors: In the event that we make an error with your order, such as sending the wrong product or incorrect quantity, please notify us within 2 days of receiving the item. We will arrange for the return of the incorrect product and provide a refund or replacement.

1.3. Allergies or Adverse Reactions: If you experience an allergic reaction or adverse effects from using our products, please discontinue use immediately and consult a healthcare professional. We cannot provide refunds in such cases, as individual reactions may vary.

  1. Returns and Refund Process:

2.1. To initiate a return or refund, please contact us and provide us with your order number, details of the product, and the reason for the return.

2.2. Return Authorization: We will guide you through the return process and issue a return authorization, if applicable. Do not send any products back without prior authorization.

2.3. Return Shipment: When returning a product, ensure it is in its original packaging and unused condition. You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

2.4. Refund Processing: Once we receive the returned product and verify its condition, we will process the refund within 5 business days. The refund will be issued using the original payment method, unless otherwise agreed upon.

  1. Non-Refundable Items:

3.1. Used or Damaged Products: We cannot accept returns or provide refunds for products that have been used, opened, or damaged by the customer.

3.2. Gift Cards: Gift cards purchased from our online store are non-refundable and cannot be exchanged for cash.

  1. Changes to Refund Policy:

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team for assistance.